I Can’t Get No Satisfaction: Program Evaluation Practices to Enhance Client Outcomes, Tuesday, 5-11-21 (Live Webinar)

To Register for this class, please complete the online registration form below. For Webinar participants, the link to enter your webinar will be emailed to you shortly after you register – (please check your spam/junk email folder) – If you do not receive this email within 1 hour of registration,  please email us at  For any additional concerns or special accommodations,  please  email us at or call 929-352-3968.

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I Can’t Get No Satisfaction: Program Evaluation Practices to Enhance Client Outcomes

This webinar is live, real-time and interactive. Participants will earn 2 CE Credits. For many states, live, interactive webinars count the same as in person.


Presenter: Diana File, MA

Tuesday, May 11, 2021

8:00pm – 10:00pm EDT

Live Webinar



Calling all levels of program development and implementation! How do we ensure the best deliverables for clients in the most effective way? We invite you to join analytics guru Diana File, MA, as we bring data and spreadsheets to life! Participants will examine the compelling stories that unfold, and the questions we seek to answer through data collection. Whether your focus is direct service or program management; if you practice in a clinical setting or macro advocacy, whether it’s focus groups, surveys, or community polling, you’re sure to enjoy a look at ways to collect information, measure real impact, and produce actionable feedback, giving programs new tools for success, and cultivating a deeper connection among program staff to the organizational mission.

Diana File holds a BA in Psychology from Yale University and an MA in Psychology from the Hebrew University of Jerusalem. Her experience encompasses work in the corporate and educational sectors, helping people and organizations successfully navigate change. When she is not working or researching, you will find her reading novels, traveling, or running with her dog.


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To register for this class fill out the form below.

For Webinar participants, the link to enter your webinar will be emailed to you shortly after you register – If you do not receive this email within 1 hour of registration (check your spam/junk email folder), please alert us at


Event_Registration_Single event_id=”699″

Learning objectives – Participants will gain enhanced insight surrounding:

  • Data collection through surveys vs interviews, focus groups, and Artificial Intelligence -based community polling
  • Survey design to elicit actionable feedback and reduce “survey fatigue”
  • Using clear and specific language for accurate data collection

This presentation is open to:

  • Social Workers
  • Professional Counselors
  • Therapists
  • Psychologists
  • Licensed Mental Health Practitioners
  • Other professionals interacting with populations engaged in mental health based services

and is beneficial for:

  • New practitioners who wish to gain enhanced insight surrounding the topic
  • Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
  • Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
  • Managers seeking to broaden micro and/or macro perspectives

Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.

CE You LLC #1573 is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. CE You LLC maintains responsibility for this course. ACE provider approval period 3/27/2021 – 3/27/2024. Social workers completing this course receive 2 continuing education credits.

CE You LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0437

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